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What
is Callback Phone Services ?
International
Callback services is an industry born on the fact that
calls placed from the United States are far less expensive
than calls placed from other countries in the world, it
permits you to by-pass the local MONOPOLY rates
in many countries in the world.
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What
is an Access Number called DID
and How It Works ?
Access
Number or DID is a U.S. number
assigned to you by us, for example:
310-222-2345 , you have to dial as if you are calling
to the U.S.A. from your country, but with one difference
you have to add the PLUS (+) sign before the number as
an example : +310-222-2345, the (+) is the code that you
dial for international calls.
Once
you dialed +3102222345 as we called it
DID, let it ring ONCE and then hang up, you don't
pay for this call.
After
few seconds you will receive a call to the destination
number you indicated in your sign up form, you opened
a line for you to call and you will hear the promote :
"Please enter the number you
wish to call " .
Now
you can dial the destination number you wish to call,
with one exception:
If you are calling internationally ( not to the U.S.A.
) for example to france,
you should dial 00-33-1-xxx-xxxx,
if you dial to the U.S.A. you do not have to use
00 before the number, just 1-are code-number for
example to New York you dial 1-212-234-5678.
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Can
I make more calls without dialing the Access Number (DID)
again ?
Yes,
to dial another number just press the (###) and when you
hear the prompt you can dial again.
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Do
I need any accessories or special equipment ?
No,
just dial your DID and from
there the system is automated to your touch tone phone.
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Do
you charge for incomplete call ?
No,
we charges only for completed calls, there are NO charges
for busy or unanswered calls.
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Can
I check my calling details online ?
Yes,
you can check you calling logs online under the Menu as
indicated .
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Do
I have to sign any commitment ?
No
term or commitment is required at any time.
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How
many Access Numbers (DID)
can I have ?
You
can use up to 4 DID numbers.
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How
can I change my callback number ?
You
can change the destination numbers yourself online on
the submenu of called.
if you need an urgent change you can call 1-310-4
919 828 or 1-5612767156
providing the following information : Access Number (DID)
and the new destination numbers including country code
and area code.
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Do
you charge the call to my Access Number (DID) ?
No,
we charging only for complete calls, there are NO charges
for busy or unanswered calls.
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Does
my call depends on the time of the day ?
No,
we have the same low rate 24 hours 7 days a week and it
is charges per our rates Us dollars per min. See
our Rates calculator
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Can
I use speed dial to process my calls ?
You
can use several methods : 1.
you can pre-program your touch tone phone to automatically
dial your Access code 2.
you may also pre-program speed dial either online or through
our Interactive Voice Response system.
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How
do I pay for my calls ?
You
will be charged by your visa, master card, american express
or JCB card, We also accepts prepayments by US checks
or money orders, transfer by bank wire or Western Union
using our quick pay account, we may be able to arrange
payment upon invoice subject to credit approval , invoices
may be sent by air mail or email, We does not send invoices
by air mail if current charges are less than $20.00, however
we do sent all invoices by E-mail regardless the invoice
amount
Can
I increase my credit limit ?
Yes
it can be done after you established a good credit history,
you can contact us to request additional credit by specifying
your customer number, Access number and your previous
credit limit in order to renew it.
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Can
I use my Cellular Phone ?
Definitely
yes, in most of the countries the Cellular phone provider
does not charge for incoming calls.
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How
do I use Callback while visiting the U.S.A. ?
We
have a toll free number which can be used to access the
system from anywhere in the U.S.A. 1-800-390
2475 .
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What
is Interactive Voice Response System
(IVR)?
Interactive
Voice Response System enables you to modify your Callback
numbers, For a faster connection to your most frequently
called numbers, our system lets you pre- record as many
as 99 numbers. Alternatively, we can record them for you
at no charge at any time. If you want to make calls back
to back, don't hang up. At the end of each call, just
press the # key three times (###), wait for the voice
prompt or new dial tone and compose your next destination
number. To terminate a call session, just hang up or press
the * key three times (***) and then hang up (hanging
up without pressing the * key three times may sometimes
cause the system to wait a few seconds before disconnecting
the line).
To recall the last number dialed, just get a new voice
prompt or dial tone, then press * #, Learn
more on IVR
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In
Which Countries Can I Use A Toll Free Number ?
Belgium,
Canada, Czech Republic, Denmark, Finland, France, Germany,
Greece, , Hong Kong, Hungary, Iceland, Ireland, Israel,
Italy, Luxemburg, Malaysia, Mexico, Netherlands, New Zealand,
Norway, Philippines, Poland, Puerto Rico, South Korea,
Sweden, Switzerland, Taiwan, United Kingdom and U.S.A.
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Do
you have a full price list ?
Yes
we do 1 and it important to review the list that contains
prices
world wide, please notice rates are being calculated regardless
the direction calls are made U.S.>Germany<U.S. =0.07$,
See our Rates
calculator .
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