 |
|
|
|
|
|
|
Frequently Asked Questions
United
World Telecom is a U.S based long distance carrier specialist in
What is Callback Phone Services ? International
Callback services is an industry born on the fact that calls placed
from the United States are far less expensive than calls placed
from other countries in the world, it permits you to by-pass the
local MONOPOLY rates What is an Access Number called DID and How It Works ? Access
Number or DID is a U.S. number assigned
to you by UWT, for example: Once you dialed +3102222345 as we called it DID, let it ring ONCE and then hang up, you don't pay for this call. After few seconds you will receive a call to the destination number you indicated in your sign up form, you opened a line for you to call and you will hear the promote : "Please enter the number you wish to call " . Now
you can dial the destination number you wish to call, with
one exception: Can I make more calls without dialing the Access Number (DID) again ? Yes, to dial another number just press the (###) and when you hear the prompt you can dial again. Do I need any accessories or special equipment ? No, just dial your DID and from there the system is automated to your touch tone phone. Do you charge for incomplete call ? No, UWT charges only for completed calls, there are NO charges for busy or unanswered calls. Can I check my calling details online ? Yes, you can check you calling logs online under the Customer Care Menu as indicated : Online Features Do I have to sign any commitment ? No term or commitment is required at any time. How many Access Numbers (DID) can I have ? You can use up to 4 DID number, however if you need more please contact uwt@callback800.com . How can I change my callback number ? You
can change the destination numbers yourself online on the submenu
of Customer Care called Online
Features or by E-Mail uwt@callback800.com
, Do you charge the call to my Access Number (DID) ? No, UWT charging only for complete calls, there are NO charges for busy or unanswered calls. Does my call depends on the time of the day ? No, UWT has the same low rate 24 hours 7 days a week and it is charges per our rates Us dollars per min.See also Full Price List Can I use speed dial to process my calls ? You
can use several methods : 1. you can
pre-program your touch tone phone to automatically dial your Access
code 2. you may also pre-program speed
dial either online or through our Interactive Voice Response system. UWT will charge your visa, master card, american express or JCB card, UWT also accepts prepayments by US checks or money orders, transfer by bank wire or Western Union using our quick pay account, we may be able to arrange payment upon invoice subject to credit approval , invoices may be sent by air mail or email, UWT does not send invoices by air mail if current charges are less than $20.00, however we do sent all invoices by E-mail regardless the invoice amount Can I increase my credit limit ? Yes it can be done after you established a good credit history, you can contact us to request additional credit by specifying your customer number, Access number and your previous credit limit in order to renew it. Definitely yes, in most of the countries the Cellular phone provider does not charge for incoming calls. How do I use Callback while visiting the U.S.A. ? UWT has a toll free number which can be used to access the system from anywhere in the U.S.A. 1-800-390 2475 . What is Interactive Voice Response System (IVR)? Interactive
Voice Response System enables you to modify your Callback numbers,
For a faster connection to your most frequently called numbers,
our system lets you pre- record as many as 99 numbers. Alternatively,
we can record them for you at no charge at any time. If you want
to make calls back to back, don't hang up. At the end of each call,
just press the # key three times (###), wait for the voice prompt
or new dial tone and compose your next destination number. To terminate
a call session, just hang up or press the * key three times (***)
and then hang up (hanging up without pressing the * key three times
may sometimes cause the system to wait a few seconds before disconnecting
the line).
Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, , Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Luxemburg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Puerto Rico, South Korea, Sweden, Switzerland, Taiwan, United Kingdom and U.S.A. Do you have a full price list ? Yes
we do 1 and it important to review the list that contains prices |